When your customer makes a booking on your booking screen, they are required to fill out fields. You can personalise the booking form to suit your own requirements by setting which fields are required and which are mandatory in order for the booking to be completed and even add custom fields.


  • Select Default Preferences (legacy) (in the Website Bookings section in the menu) - this will open a Web Preferences - Accommodation Operator screen.

Note: If you have multiple properties in your account there is also a Public Booking Settings – Common option.

  • These settings will be used as default by all properties within your account. If you want an individual property to have different settings, you will need to go into the Public Booking Settings option for that property and override the default as necessary.

  • Scroll down to the Optional / Required Information section and select whether or not the listed option should be:  

    Hide - where the option will not be shown on the booking form

    Optional - where the option is shown on the booking form but does not have to be completed for a booking to be made Required - where the option is shown on the booking form and must be completed in order for a booking to be made.

  •  Once completed click OK at the bottom of the screen to save any changes.

If there is a field that you want added that are not offered, you can use the Custom fields section and set it to be either optional, mandatory, or a check box.

Once completed, please go through the booking process as if a customer on your booking screen to ensure that the booking form asks what is required.