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Knowledge base
Operations
Bookings
30
Add a Booking
Create a Group Booking
Group Bookings
Change a Booking
Move a Booking
See all 30 articles
Payments & Invoicing
22
Add a Booking Payment
Set Payment Methods
Split Payments
Add Credit Card Fee to Payment Amount
Amend/Delete Booking Payment
See all 22 articles
Housekeeping
11
About Housekeeping
Rollover or delete a scheduled clean
Add a one off clean to a booking
Printing a Jobsheet
Mark all jobs as Done
See all 11 articles
Rates
24
Dynamic Rates
Website Bookings - Credit Card Fee
Rates & Min Stays calendar screen
What your Customers See
Changing Rates – a guide
See all 24 articles
Availability & Sell Method
10
Availability/Sell Method Calendar screen
Change Availabilty
Change Sell Method
Exclude a Unit From Sale
Remove Unit Exclusion
See all 10 articles
Dashboard
4
Dashboard - Revenue Pace Report
Dashboard - Occupancy Pace Report
Dashboard - ADR Report
Dashboard - RevPAR Pace Report
Reports
17
Payment Summary Report
Payments Received V4
Booking Source & Property Booking Comparison Report
Repeat Booking Report
Payment Reconciliation Report
See all 17 articles
The Vault
4
Vault Express
How To Pick A Strong Password
iBex Vault
Setting up Multi-Factor Authentication (MFA) for iBex Vault
Offline Vehicle/Pax Checking
1
Offline Vehicle Registration / Pax Checking
Vaccination
0
Channel Manager
Sales Channel connections
41
AADX
AA Travel
Agoda
AirBNB (Two-Way) Connection
Airbnb - iCal 1-way connection
See all 41 articles
Managing Rates for Channels
5
Mapping Rooms / Rates
Differing Minimum Stays
Multiple Rates/Special offers
Remove Room/Rate from a Channel
Control Rates & Limit Availability
Sales Channel Rules
6
Sales Channel Rules
Channel Logs
Resynch Channel Availability
Multiple Connections to Single Channel
Disable/Delete Channel
See all 6 articles
Booking Modifications Through Sales Channels
1
Booking Modifications Through Sales Channels
Setup & General Admin
The Basics
12
Some tips to get you started
Technical Requirements for iBex
Yesterday/Today View
Notifications and Enhancements
Menu Navigation
See all 12 articles
Staff & User Log in's
3
Forgotten iBex Password
Change Your Password
Staff Users
Room Details and Account Set Up
12
Add a New Room Type
Amend Room Description
Room Type Marketing Groups
Delete a Room Type
Add or Delete a Unit
See all 12 articles
Extras
10
Create a New Extra
Percentage Based Extras
Extra Categories
Ordering Extras
Extras Photos
See all 10 articles
Default Preferences (Legacy)
8
Customer Booking Fields
Deposit Requirements
Ordering Rooms / Rates
How Found / Booking Source (Version 3)
Web Portal Agent – Single Property (V3)
See all 8 articles
Emails
8
Send an Email
Email Log / Resend an Email
Create Email Templates
Scheduling Email Templates
Auto Email Preferences
See all 8 articles
Front Booking Screens
14
Website Bookings - Calendar Selection vs Date Selection
Add Booking Screens To WordPress
Overview (desktop, multi)
New – Accommodation (multi)
Google Analytics
See all 14 articles
Customer & Company Database
7
Add Customer to Database
Customer Notes & Warnings
Using your database
Add/Amend Company
Link Customer to Company
See all 7 articles
Agents & Sales Channels
14
Register Agent / Sales Channel
Control Rates & Limit Availability for OTAs and agents
Secure Agent Login
Agent Commission
Link Booking to Agent/Channel
See all 14 articles
Selling Groups
3
Create a Selling Group
Selling Group Rate Modifiers
Amend/Delete Selling Group
Promotions
2
Encourage Direct Bookings
Encourage Repeat Bookings
Account Plan
7
Account Plan Changes
iBex Account Plans Overview
Account Plan Management
Direct Debit Payment
iBex PMS
See all 7 articles
Unit Owner Reconciliation
2
How to set up Unit Owners for Reconciliations
Unit Owner Portal
Property Level Billing
4
Setting Up Property Level Billing
Uploading Property Logo
Setting Up Payment Gateway for Multi Property
Setting Tax Details
VenueRez
2
Seekom VenueRez - Setup & Maintenance
Seekom VenueRez Front Booking Screens
External Interfaces
Payment Gateways
9
DPS – Preferred Partner Programme
Connecting DPS
DPS Manual Payments
Online Payments through DPS
DPS Refund
See all 9 articles
SMS Messaging User Guide
2
SMS Messaging User Guide
Creating SMS Templates
Phone Systems
2
Pricing
Extension-Unit Mapping
Gate Systems
3
Gate Card Operation
Set Up
Staff Cards
External PMS
1
Callista
Check In Sytem
1
Check Inn System
Xero
1
Xero Interface
Kounta
1
Kounta POS Connection Instructions
Windcave Eftpos Integration
0
Automated Revenue Management
Essentials
5
Why good pricing is important especially for small to medium sized hotels?
How does it work?
What makes good pricing?
How much improvement can you expect using Automated Revenue Management?
FAQs
Getting Started
10
What is the reference room?
Reference vs. all room pricing: What is it and what is the difference?
What is the base price and how does it work?
How to set my minimum/maximum prices and variable costs?
What is the auto-upload and why is it important?
See all 10 articles
Customizing Prices
8
How do I manually change prices for individual dates?
What advanced options are there to customize my pricing strategy?
How do I adjust my base price and what happens then?
How to change the minimum and maximum prices?
Does auto-upload stop me from changing prices manually?
See all 8 articles
Videos
Introduction to iBex
1
Introduction to iBex
Overview of iBex PMS
1
Overview of iBex PMS
Bookings Management
1
Bookings Management
Change Your Password
1
Change Your Password
Availability, Sell Method
1
Availability, Sell Method
Rates, Prices, Min Stays
1
Rates, Prices, Min Stays
Dynamic Rates
1
Dynamic Rates
Property, Rooms, Units
1
Property, Rooms, Units
Payments, Invoicing, Debtors
1
Payments, Invoicing, Debtors
Credit Card Fee
1
Credit Card Fee
Vault Express
1
Vault Express
