iBex Support

Bookings 30

• Add a Booking
• Create a Group Booking
• Group Bookings
• Change a Booking
• Move a Booking

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Payments & Invoicing 22

• Add a Booking Payment
• Set Payment Methods
• Split Payments
• Add Credit Card Fee to Payment Amount
• Amend/Delete Booking Payment

View all 22

Housekeeping 11

• About Housekeeping
• Rollover or delete a scheduled clean
• Add a one off clean to a booking
• Printing a Jobsheet
• Mark all jobs as Done

View all 11

Rates 24

• Dynamic Rates
• Website Bookings - Credit Card Fee
• Rates & Min Stays calendar screen
• What your Customers See
• Changing Rates – a guide

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Availability & Sell Method 10

• Availability/Sell Method Calendar screen
• Change Availabilty
• Change Sell Method
• Exclude a Unit From Sale
• Remove Unit Exclusion

View all 10

Dashboard 4

• Dashboard - Revenue Pace Report
• Dashboard - Occupancy Pace Report
• Dashboard - ADR Report
• Dashboard - RevPAR Pace Report

Reports 18

• Payment Summary Report
• Payments Received V4
• Booking Source & Property Booking Comparison Report
• Repeat Booking Report
• Payment Reconciliation Report

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The Vault 4

• Vault Express
• How To Pick A Strong Password
• iBex Vault
• Setting up Multi-Factor Authentication (MFA) for iBex Vault

Offline Vehicle/Pax Checking 1

• Offline Vehicle Registration / Pax Checking

Vaccination 0

Sales Channel connections 41

• AADX
• AA Travel
• Agoda
• AirBNB (Two-Way) Connection
• Airbnb - iCal 1-way connection

View all 41

Managing Rates for Channels 5

• Mapping Rooms / Rates
• Differing Minimum Stays
• Multiple Rates/Special offers
• Remove Room/Rate from a Channel
• Control Rates & Limit Availability

Sales Channel Rules 6

• Sales Channel Rules
• Channel Logs
• Resynch Channel Availability
• Multiple Connections to Single Channel
• Disable/Delete Channel

View all 6

Booking Modifications Through Sales Channels 1

• Booking Modifications Through Sales Channels

The Basics 12

• Some tips to get you started
• Technical Requirements for iBex
• Yesterday/Today View
• Notifications and Enhancements
• Menu Navigation

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Staff & User Log in's 3

• Forgotten iBex Password
• Change Your Password
• Staff Users

Room Details and Account Set Up 12

• Add a New Room Type
• Amend Room Description
• Room Type Marketing Groups
• Delete a Room Type
• Add or Delete a Unit

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Extras 11

• Create a New Extra
• Percentage Based Extras
• Extra Categories
• Ordering Extras
• Extras Photos

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Default Preferences (Legacy) 8

• Customer Booking Fields
• Deposit Requirements
• Ordering Rooms / Rates
• How Found / Booking Source (Version 3)
• Web Portal Agent – Single Property (V3)

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Emails 8

• Send an Email
• Email Log / Resend an Email
• Create Email Templates
• Scheduling Email Templates
• Auto Email Preferences

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Front Booking Screens 14

• Website Bookings - Calendar Selection vs Date Selection
• Add Booking Screens To WordPress
• Overview (desktop, multi)
• New – Accommodation (multi)
• Google Analytics

View all 14

Customer & Company Database 7

• Add Customer to Database
• Customer Notes & Warnings
• Using your database
• Add/Amend Company
• Link Customer to Company

View all 7

Agents & Sales Channels 14

• Register Agent / Sales Channel
• Control Rates & Limit Availability for OTAs and agents
• Secure Agent Login
• Agent Commission
• Link Booking to Agent/Channel

View all 14

Selling Groups 3

• Create a Selling Group
• Selling Group Rate Modifiers
• Amend/Delete Selling Group

Promotions 2

• Encourage Direct Bookings
• Encourage Repeat Bookings

Account Plan 7

• Account Plan Changes
• iBex Account Plans Overview
• Account Plan Management
• Direct Debit Payment
• iBex PMS

View all 7

Unit Owner Reconciliation 2

• How to set up Unit Owners for Reconciliations
• Unit Owner Portal

Property Level Billing 4

• Setting Up Property Level Billing
• Uploading Property Logo
• Setting Up Payment Gateway for Multi Property
• Setting Tax Details

VenueRez 2

• Seekom VenueRez - Setup & Maintenance
• Seekom VenueRez Front Booking Screens

Payment Gateways 9

• DPS – Preferred Partner Programme
• Connecting DPS
• DPS Manual Payments
• Online Payments through DPS
• DPS Refund

View all 9

SMS Messaging User Guide 2

• SMS Messaging User Guide
• Creating SMS Templates

Phone Systems 2

• Pricing
• Extension-Unit Mapping

Gate Systems 3

• Gate Card Operation
• Set Up
• Staff Cards

External PMS 1

• Callista

Check In Sytem 1

• Check Inn System

Xero 1

• Xero Interface

Kounta 1

• Kounta POS Connection Instructions

Windcave Eftpos Integration 2

• Connecting iBex to your Windcave eftpos terminal
• Disabling/Enabling Windcave Eftpos

Essentials 5

• Why good pricing is important especially for small to medium sized hotels?
• How does it work?
• What makes good pricing?
• How much improvement can you expect using Automated Revenue Management?
• FAQs

Getting Started 10

• What is the reference room?
• Reference vs. all room pricing: What is it and what is the difference?
• What is the base price and how does it work?
• How to set my minimum/maximum prices and variable costs?
• What is the auto-upload and why is it important?

View all 10

Customizing Prices 8

• How do I manually change prices for individual dates?
• What advanced options are there to customize my pricing strategy?
• How do I adjust my base price and what happens then?
• How to change the minimum and maximum prices?
• Does auto-upload stop me from changing prices manually?

View all 8

Introduction to iBex 1

• Introduction to iBex

Overview of iBex PMS 1

• Overview of iBex PMS

Bookings Management 1

• Bookings Management

Change Your Password 1

• Change Your Password

Availability, Sell Method 1

• Availability, Sell Method

Rates, Prices, Min Stays 1

• Rates, Prices, Min Stays

Dynamic Rates 1

• Dynamic Rates

Property, Rooms, Units 1

• Property, Rooms, Units

Payments, Invoicing, Debtors 1

• Payments, Invoicing, Debtors

Credit Card Fee 1

• Credit Card Fee

Vault Express 1

• Vault Express