iBex Support

The Basics 12

• Some tips to get you started
• Technical Requirements for iBex
• Yesterday/Today View
• Notifications and Enhancements
• Menu Navigation

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Staff & User Log in's 3

• Forgotten iBex Password
• Change Your Password
• Staff Users

Room Details and Account Set Up 12

• Add a New Room Type
• Amend Room Description
• Room Type Marketing Groups
• Delete a Room Type
• Add or Delete a Unit

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Extras 10

• Create a New Extra
• Percentage Based Extras
• Extra Categories
• Ordering Extras
• Extras Photos

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Default Preferences (Legacy) 8

• Customer Booking Fields
• Deposit Requirements
• Ordering Rooms / Rates
• How Found / Booking Source (Version 3)
• Web Portal Agent – Single Property (V3)

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Emails 8

• Send an Email
• Email Log / Resend an Email
• Create Email Templates
• Scheduling Email Templates
• Auto Email Preferences

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Front Booking Screens 14

• Website Bookings - Calendar Selection vs Date Selection
• Add Booking Screens To WordPress
• Overview (desktop, multi)
• New – Accommodation (multi)
• Google Analytics

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Customer & Company Database 7

• Add Customer to Database
• Customer Notes & Warnings
• Using your database
• Add/Amend Company
• Link Customer to Company

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Agents & Sales Channels 14

• Register Agent / Sales Channel
• Control Rates & Limit Availability for OTAs and agents
• Secure Agent Login
• Agent Commission
• Link Booking to Agent/Channel

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Selling Groups 3

• Create a Selling Group
• Selling Group Rate Modifiers
• Amend/Delete Selling Group

Promotions 2

• Encourage Direct Bookings
• Encourage Repeat Bookings

Account Plan 7

• Account Plan Changes
• iBex Account Plans Overview
• Account Plan Management
• Direct Debit Payment
• iBex PMS

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Unit Owner Reconciliation 2

• How to set up Unit Owners for Reconciliations
• Unit Owner Portal

Property Level Billing 4

• Setting Up Property Level Billing
• Uploading Property Logo
• Setting Up Payment Gateway for Multi Property
• Setting Tax Details

VenueRez 2

• Seekom VenueRez - Setup & Maintenance
• Seekom VenueRez Front Booking Screens